Refund policy

Return & Refund Policy

At Tausom, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process.

30-Day Return Window

You have 30 days from the date of delivery to initiate a return. Items must be unused, in their original packaging, and in resalable condition.

How to Initiate a Return

To start a return, please contact our customer service team at admin@tausom.com with your order number and reason for return. We will provide you with a return shipping label and instructions.

Refund Process

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Exchanges

If you would like to exchange an item for a different product, please contact us and we will be happy to assist you.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange a free replacement or full refund.

Non-Returnable Items

Items that have been used, modified, or are missing original packaging may not be eligible for return. Gift cards and clearance items are final sale.

Contact Us

For any questions about returns or refunds, please email us at admin@tausom.com.